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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Krispee Cleen

Krispee Cleen

August 21, 2024

5  out of  5
rating by Krispee Cleen
"Very Nice and communicative!"
We responded:
"Thank you, Krispee, for your positive feedback! I'm glad you found our communication helpful. If you need any further assistance, feel free to reach out. - Kalynn Tindall - State Farm Insurance Agent, Waco, TX"
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Dakota

July 10, 2024

5  out of  5
rating by Dakota
"Concetta is very helpful and kind she always goes out of her. I’ve recommended many to this office, I couldn’t recommend this office more!"
We responded:
"Thank you, Dakota, for your kind recommendation! I am glad Concetta has been helpful and kind to you. We appreciate your support and are grateful for your trust in our office. If you ever need assistance in the future, please don't hesitate to reach out. Kalynn Tindall - State Farm Insurance Agent, Waco, TX"
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Caroline Nadel

May 7, 2024

5  out of  5
rating by Caroline Nadel
"Kalynn Tindall is genuinely kind, helpful, and understanding. Whenever I need assistance, she is quick to reply and always has the answers/solutions. I sincerely appreciate her grace and would 100% recommend her! Thank you Kalynn!"
We responded:
"Caroline, your glowing review warms our hearts! I'm thrilled to hear that you found my assistance helpful and understanding. I'm pleased to have provided you with quick solutions and appreciate your recommendation. Thank you for your kind words! - Kalynn Tindall - State Farm Insurance Agent, Waco, TX"
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Gabrielle Guyton

January 12, 2024

5  out of  5
rating by Gabrielle Guyton
"State Farm has been the best insurance for me and Noemi Johnson made starting super stress-free and was super informative about my coverage/savings. Very helpful every time I have any questions!"
We responded:
"Thanks for the kind words, Gabrielle We’re happy to hear Noemi was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Terrell Vick

January 12, 2024

5  out of  5
rating by Terrell Vick
"Mimi was WONDERFUL couldn't be happier with our interaction. She was pleasant and made everything go smoothly"
We responded:
"Terrell, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Mimi cares a lot about our customers."
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Ryan Revels

January 12, 2024

5  out of  5
rating by Ryan Revels
"Noemi’s help with my insurance was simply fantastic. Her kindness and expertise made the process a breeze. Grateful for her excellent assistance!"
We responded:
"Thank you, Ryan! We appreciate your kind review. Noemi is an asset to our team and I am happy to hear she was able to assist you with your insurance needs."
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Brandon Hartgraves

January 12, 2024

5  out of  5
rating by Brandon Hartgraves
"Great team, great customer service. Made it very simple to insure my '59 Chevy, as well as mine and my wife's daily drivers. Customer service rep Concetta is very personable and easy to talk to, explains things well, and makes the process of figuring out the best policy a fun excursion in the park rather than a daunting trek through the wilderness. 10/10 would insure something again."
We responded:
"Thank you, Brandon, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Concetta, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Nicole Heard

January 12, 2024

5  out of  5
rating by Nicole Heard
"Concetta is an absolute delight! She is efficient and punctual she always takes care of me! She is a great problem solver and a joy to be around! Thank you for always being such a big help Concetta"
We responded:
"Nicole, thank you for taking the time out of your day to leave us a review! We love hearing about how Concetta provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Deborah May

January 12, 2024

5  out of  5
rating by Deborah May
"Was a real pleasure doing business with Concetta Pipitone. Appreciated that she always would go the extra mile to get me the best rate for me. Being a senior citizen and on a fixed income it really helped. Have recommended her to others."
We responded:
"Hi Deborah! Thank you for the five-star rating for Concetta! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
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Jimmy Johnson

January 12, 2024

5  out of  5
rating by Jimmy Johnson
"Mimi did an excellent job explaining my bill. Ask for her for all your insurance needs."
We responded:
"Jimmy, thank you for the shoutout for Mimi! We're happy to hear she is able to assist with your insurance needs."
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Grabba Green

January 12, 2024

5  out of  5
rating by Grabba Green
"Mimi is the best team member at this location!! Always full of information and ready to help!"
We responded:
"Grabba, thank you for the shoutout for Mimi! We greatly appreciate you letting us be your good neighbor."
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sabrina martinez

January 11, 2024

5  out of  5
rating by sabrina martinez
"Ms. Katie Bryan was so helpful for all my needs. Provided excellent service! I love that Statefarm is always so helpful no matter my issues. S/O to Ms. Bryan and Statefarm"
We responded:
"Sabrina, thank you for taking the time out of your day to leave us a review! We love hearing about how Katie provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Melissa Sewell

January 11, 2024

5  out of  5
rating by Melissa Sewell
"Katie Bryan was awesome, will absolutely refer friends and family to her and the company."
We responded:
"Melissa, thank you for the five-stars for Katie! We greatly appreciate your business."
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Oren Montgomery

January 11, 2024

5  out of  5
rating by Oren Montgomery
"I was dreading going through switching insurance companies. Now I’m glad I did. Katie was super helpful. She made the whole process a joy. I’d recommend anyone I know."
We responded:
"Thank you, Oren, for your positive feedback and for acknowledging the exceptional assistance provided by Katie. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Madison Walker

January 11, 2024

5  out of  5
rating by Madison Walker
"Had a great experience working with Katie Bryan! She helped me get an awesome rate and explained my coverage to where I understood! I would recommend this office for all insurance needs!"
We responded:
"Thank you for the wonderful review, Madison! Katie is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Dylan Myers

January 11, 2024

5  out of  5
rating by Dylan Myers
"Katie Bryan provided excellent customer service for me and my family! She also helped us with all the insurance needs we had. I definitely recommend going to her if you are ever going to need new insurance or anything like that."
We responded:
"Thanks for the kind words, Dylan! We’re happy to hear Katie was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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lawrence matthys

January 11, 2024

5  out of  5
rating by lawrence matthys
"Concetta Pipitone has assisted me multiple times and was awesome! I greatly appreciate all your help."
We responded:
"Lawrence, thank you for sharing your experience with Concetta! We greatly appreciate you letting us be your good neighbor."
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Jessica Cauthern

January 11, 2024

5  out of  5
rating by Jessica Cauthern
"Katelyn Bryan was great! She was very knowledgeable and helpful with my insurance needs."
We responded:
"Jessica, thank you for the shoutout for Katelyn! Our office loves being your good neighbor."
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Rowdy Child

January 11, 2024

5  out of  5
rating by Rowdy Child
"The nicest lady Concetta always answers all my questions & help with all my needs . She is an Angel . Thanks to Concetta my State Farm is far out !"
We responded:
"Rowdy, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Concetta cares a lot about our customers."
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Stephanie Caplan

October 15, 2023

5  out of  5
rating by Stephanie Caplan
"Excellent agent and staff! They go above and beyond to help you."
We responded:
"We love seeing reviews like this, Stephanie! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Noemi Johnson

September 22, 2023

5  out of  5
rating by Noemi Johnson
"Great job Noemi Thanks for the help."
We responded:
"Thank you for the five-stars, Noemi! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Kodi Daughtry

September 21, 2023

5  out of  5
rating by Kodi Daughtry
"Katie was the absolute best! I trust her with everything I need and she was super friendly"
We responded:
"Thank you, Kodi, for your trust in Katie's expertise and friendly service. We're here to assist you with all your needs and appreciate your feedback."
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Brandon Martinez

September 21, 2023

5  out of  5
rating by Brandon Martinez
"I had a great experience with this insurance company, and I'd like to thank Katie for her outstanding service. She was incredibly helpful throughout the entire process and made it easy for me to understand my insurance options. Katie's expertise and friendly demeanor made me feel confident in my choice. I highly recommend this company."
We responded:
"We genuinely appreciate your recommendation, Brandon. Our team is dedicated to providing excellent service, and we're delighted to hear that Katie's expertise and assistance left you feeling informed and confident in your insurance decisions. We look forward to continuing to meet your insurance needs."
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Jason Bryan

September 21, 2023

5  out of  5
rating by Jason Bryan
"Awesome insurance office. The people are very experienced and professional like Katelyn Bryan. I highly recommend them."
We responded:
"Thank you for taking the time to leave us a review, Jason. Our State Farm office in Waco would be nothing without policyholders like you!"
Profile photo of Anthony Mirabel

Anthony Mirabel

September 21, 2023

5  out of  5
rating by Anthony Mirabel
"I spoke with Katie and the service provided was excellent and very helpful!"
We responded:
"Anthony, thank you! We appreciate your trust in us to take care of your insurance policies."